2022 Customer Service Interactive Voice Response Virtual Agent 
DMG Consulting
JUNE 27, 2022
Making the Case for an Intelligent Virtual Agent. June 27, 2022 By Donna Fluss. Self-service has become the preferred form of customer support for many consumers, so long as it works. IVAs are not next-generation IVRs. It’s Time to Replace Your IVR with an IVA.
DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. August 4, 2022 By Donna Fluss. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. It’s Time to Transition from IVR to IVA. IVAs Are Good for Agents and CX.
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Creative Virtual
APRIL 21, 2022
42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of many in the 2022 Achieving Customer Amazement Study , likely have you nodding in agreement thinking about your own painful customer service experiences.
SmartAction
NOVEMBER 1, 2023
While you probably have an SOP, conversational AI has unique features that require careful planning to create the optimal conversational design for your customer inquiries. What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI. Our virtual agents can solve 80% to 90% of customer problems.
OctopusTech
AUGUST 10, 2022
Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. Call centers these days use the latest technologies to deliver world-class customer service and to set themselves apart from their competitors.
ConvergeOne
SEPTEMBER 20, 2022
The satisfying potential of contact center automation that solves your customers’ needs. As consumers, we are all familiar with the pain of calling customer service. You’ve purchased a really great product or service. You’re excited for it to arrive at your door, or for your newly purchased service to get set up.
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. In fact, many think AI is the future of customer service.
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