2022 Agent burnout Contact Center Meeting 
Playvox
APRIL 4, 2023
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Attrition Turnover has long been an issue in contact centers.
Outsource Consultants
JUNE 15, 2022
Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. Automotive factory lines have now nearly halted due to shortages of semiconductors and other parts, as the industry was left unprepared to meet demand. The Impact on Contact Centers.
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Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
Playvox
APRIL 27, 2023
Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.
TechSee
MAY 4, 2021
These gigs are often created to meet consumer demand via the real-time delivery of services. Physical contact centers were shut down, with agents hastily transitioned to a work from home (WFH) model and field service crews immobilized, yet calls from customers for assistance skyrocketed. Agent Burnout.
Fonolo
JANUARY 25, 2022
From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Getting all those nuts and bolts to run in perfect harmony is often referred to as call center workforce optimization (WFO).
Playvox
MAY 25, 2023
Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making.
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