2021 CRM Scripts Surveys 
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.
JivoChat
MARCH 25, 2021
Are you interested in the state of digital marketing in 2021? 29% of live chat users hate scripted responses. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Then look no further. Econsultancy ). Aberdeen Group ). million by 2023.
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JivoChat
MARCH 25, 2021
Are you interested in the state of digital marketing in 2021? 29% of live chat users hate scripted responses. Connect your live chat tool with your CRM so your sales team can follow up with each new lead, and quickly access chat histories in the future. Then look no further. Econsultancy ). Aberdeen Group ). million by 2023.
SharpenCX
MAY 16, 2022
Common goals can be lead generation, proactively alerting customers to a problem, requesting to participate in satisfaction surveys and more. And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. Aim to Connect Through Strong Scripts.
JivoChat
MARCH 15, 2021
Image : JivoChat’s agent dashboard where conversations from multiple different channels flow into a centralized portal where chats can be transferred between agents, or linked to a CRM. Sync interactions with your CRM. Omnichannel vs. Multichannel Customer Service. Benefits of Omnichannel Customer Service. Deliver real-time support.
aircall
JUNE 16, 2021
In our 2021 ECommerce Report , we surveyed nearly 6,000 eCommerce shoppers across seven countries. Other sobering statistics in the survey illustrate the importance of getting it right the first time: Half of all customers would stop buying from a brand after a single bad customer service experience. Expert knowledge.
JivoChat
MARCH 21, 2021
Alongside the Salesforce survey, a Deloitte & Touche study revealed that brands that use a customer centric strategy end up being 60% more profitable than their competitors. This approach shows you’re genuinely trying to understand your customer’s needs, and not just delivering a scripted presentation to them.
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