2021 Blog Cloud contact Contact Center 
Upstream Works
JULY 16, 2021
It’s easy for contact centers to build a business case for adopting cloud technology – reasons ranging from meeting the needs of today’s customers to finding an economical path to modernizing the contact center. Learn more about our omnichannel contact center solutions here.
Spearline
JUNE 2, 2022
It’s been widely noted that the last two years of pandemic have forced an acceleration of the digital transformation of many companies, not least those operating contact centers. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?
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Enghouse Interactive
JANUARY 13, 2021
Blog Series #1 of 4: New decade! of all other companies have a CX project that has been completed, is underway, or is planned for implementation in 2021. will have extended Teams to their contact center for voice and 31.1% Successful companies more likely to use cloud services and are more successful when they do.
TechSee
AUGUST 14, 2023
Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.
Spearline
JANUARY 6, 2022
Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today. Why move to the cloud? billion by 2027.
UJET
FEBRUARY 26, 2021
In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Be sure to follow us on Twitter and LinkedIn , and subscribe to the UJET Blog ! . 99% rate UJET with 4-or-5 stars (out of 5). *97% and iZettle love working with UJET.
UJET
FEBRUARY 26, 2021
In the most recent G2 2021 Contact Center Operations Software Report , UJET has once again been named a Leader in contact center operations. Be sure to follow us on Twitter and LinkedIn , and subscribe to the UJET Blog ! . 99% rate UJET with 4-or-5 stars (out of 5). *97% and iZettle love working with UJET.
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