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Contact Center Pipeline Magazine: Inside Our June 2021 Issue

Contact Center Pipeline

The post Contact Center Pipeline Magazine: Inside Our June 2021 Issue first appeared on Contact Center Pipeline Blog. I think these strategies will continue to be a part of our culture moving forward. We may not maintain pandemic levels of virtual teams, […].

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Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017.

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The Best Contact Center Blogs of 2021

Call Experts

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . What is a call-out line? What is an HR call-out line?

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5 Top Customer Service Articles of the Week 7-26-2021

ShepHyken

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers. Fast Company) As we move closer to recovery in the U.S.,

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Contact Center Technology Trends 2022

Spearline

It’s been widely noted that the last two years of pandemic have forced an acceleration of the digital transformation of many companies, not least those operating contact centers. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?

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Dive Into 2021 with an Eye on the Future of the Contact Center Industry

Aspect

2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. This easy and convenient method of communication will continue to pay dividends for the contact center.

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2021 Infrastructure Bill: Contact Centers and the Broadband Revolution

NobelBiz

Let’s see what are the two main goals of this investment and how can this impact the future of the contact center industry as a whole. The post 2021 Infrastructure Bill: Contact Centers and the Broadband Revolution appeared first on NobelBiz®.