Quality Contact Solutions
FEBRUARY 26, 2021
Aurora, NE (February 23, 2021) Quality Contact Solutions has hired A-LIGN ASSURANCE, a third party independent audit firm to perform a SOC 2 audit. SOC 2 Type 1 certification will be completed by June 2021. SOC 2 Type II certification is expected to be completed by October 2021. and compliance professionals. “SOC
ChurnZero
MARCH 31, 2023
If the vendor has been smart enough to collect aggregate data about how its customers use the product or service, it can also offer useful benchmark metrics to bolster that guidance.” The billing platform Recurly tracked 1,900 subscription services in 2021 and 2022 and found the average customer churn rate is 5.6%.
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JivoChat
MARCH 25, 2021
Are you interested in the state of digital marketing in 2021? According to Comm100’s 2020 Live Chat Benchmark Report , the average wait time between a customer initiating a live chat request being connected with a rep was 46 seconds. 71% of businesses believe that online chat will be the most popular communication channel by 2021. (99
JivoChat
MARCH 25, 2021
Are you interested in the state of digital marketing in 2021? According to Comm100’s 2020 Live Chat Benchmark Report , the average wait time between a customer initiating a live chat request being connected with a rep was 46 seconds. 71% of businesses believe that online chat will be the most popular communication channel by 2021. (99
delighted
FEBRUARY 9, 2021
Benchmarks from our 2020 data. Many of the factors that influenced 2020 are also still going to be in play for 2021. Your survey response rate is the percentage of people who respond to your survey. So, say you survey 1,000 people and 150 people respond – your survey response rate would be 15%. What is a good survey response rate?
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