delighted
JUNE 29, 2021
The platform launched on iOS and Android in April 2020 with the goal of 7 million subscribers by the end of 2020. To assess product/market fit, you first need to understand the market you are addressing with actual metrics tied to revenue potential. However, in September the platform only had 500k subscribers.
DMG Consulting
NOVEMBER 29, 2017
Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.
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SmartKarrot
APRIL 24, 2020
When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. Client success is an important growth hack for businesses in 2020.
Totango
NOVEMBER 12, 2020
Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies.
Totango
NOVEMBER 12, 2020
Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies.
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