ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Buyers prefer to have minimal interactions with sales teams. Don’t just look at lucrative revenue potential. Dysfunctional online buyer enablement creates negative sentiment and buying fatigue.

Technology 62

Technology Consulting Consulting B2B 62

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. in 2018, 23% in both 2019 and 2020, and 21% in 2021.

Consulting 48

Consulting Consulting Contact Center Marketing 48

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. Their resources are focused on sales. What is a Client Success Manager?

Management 11

Management SaaS Accountability Customer retention 11

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. The average respondent planned to increase their CS investment by 10% in 2020.

Technology 101

Technology Customer centricity Enterprise Surveys 101

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. The average respondent planned to increase their CS investment by 10% in 2020.

Technology 86

Technology Customer centricity Enterprise Surveys 86