Call Experts
FEBRUARY 12, 2020
Key 2020 Trends: Cloud Contact Centers. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Understand top tier contact center operations and benefits. More Blogs Menu.
Serenova
MAY 29, 2020
These contact center best practices create the enduring customer experiences necessary for brands to thrive now and long after this crisis ends. Contact Center Best Practices for 2020. An uncompromising focus on customer experience is the most critical best practice for any successful contact center. The Cloud.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
MAY 29, 2020
These contact center best practices create the enduring customer experiences necessary for brands to thrive now and long after this crisis ends. Contact Center Best Practices for 2020. An uncompromising focus on customer experience is the most critical best practice for any successful contact center.
Serenova
JULY 7, 2020
A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers. The most successful contact centers take it further.
Serenova
JULY 7, 2020
A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers. The most successful contact centers take it further.
SharpenCX
JANUARY 6, 2021
The unexpected challenges of 2020 brought existing business gaps into clear view. They ditched old methods and moved faster, for the sake of employees and customers. Cloud adoption ticked up, and skepticism plummeted. To help, we’re sharing 12 statistics on cloud technology, so you can stay inspired to keep the momentum going.
Serenova
NOVEMBER 19, 2019
By combining Serenova’s CCaaS with intelligent, native WFM, we will offer a new and innovative way for contact centers to ensure the right staffing, at the right time, for optimal cost efficiencies and customer experience. This kind of integration is necessary. And it’s what’s next.
Expert insights. Personalized for you.
69 
Let's personalize your content