2020 Cloud contact Contact center software Customer Experience 
Fonolo
JANUARY 9, 2020
We’re expecting the next decade to bring with it several rapid changes to the contact center, as it transforms into the ‘customer experience hub’ necessary to meet the demands of tomorrow’s consumers. Omnichannel Comms Require Cloud-Based Centers. Why move to a cloud contact center?
Cisco - Contact Center
DECEMBER 17, 2020
The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. Digital-first customer experiences — when and how customers want.
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Serenova
MAY 29, 2020
We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. The Cloud.
Serenova
MAY 29, 2020
We’ve seen that the organizations that are not only surviving, but beginning to gain the momentum necessary to thrive long-term, have consistently prioritized nine contact center best practices that withstand the test of time—and a global pandemic. Contact Center Best Practices for 2020. Every time.
Cisco - Contact Center
FEBRUARY 19, 2021
The reason that caught my attention is that his interaction had many of the attributes I expect in a great customer interaction : no need to wait, no need to work hard to prove who he was, no need to repeat himself, and with full context into his past relevant interactions with the company. From Customer Service to Customer Experience.
Hodusoft
FEBRUARY 9, 2022
The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. AI technology.
Aspect
DECEMBER 1, 2020
For more than 45 years, Aspect has been helping the world’s largest and most prestigious brands deliver outstanding customer experiences and ignite agent engagement and performance — I’ve personally been a part of the Aspect story for 20+ years.
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