VocalCom

JANUARY 28, 2019

A recent Walker study revealed that by 2020, customer experience will overtake price and product as significant brand differentiators. Oracle states that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. Expect to see AI as a power tool for personalization.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

APRIL 8, 2019

Business Insider adds that by 2020, over 80% of brands are expected to have some kind of chatbot implementation. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Chatbots 48

Chatbots Contact center software Self service Contact Center 48

VocalCom

JUNE 25, 2018

Business Insider states that by 2020, over 80% of companies are expected to use some form of chatbots. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Chatbots 48

Chatbots Customer Service Contact center software Self service 48

VocalCom

APRIL 9, 2018

According to Oracle, 8 out of 10 companies have already implemented or plan to adopt artificial intelligence as a customer service solution by 2020. By using AI to offer your customers products of interest, rapid solutions, and personalized experiences, you are giving them the best proactive service possible.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

OCTOBER 2, 2017

However, the traditional voice channel is far from extinct—a recent Google study found that 61% of mobile users call businesses during the purchasing phase, with 59% seeking a quick answer and 57% wishing to speak to a real person. Here are six steps to building customer rapport on the voice channel.

Contact center software 48

Contact center software Contact Center Customer Service Marketing 48

VocalCom

JULY 9, 2018

According to Salesforce, 75% of customers will want to shop with companies that offer personalized experiences by 2020. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Interactive Voice Response 48

Interactive Voice Response Contact center software Chatbots Self service 48

VocalCom

JANUARY 15, 2018

According to Gartner, 85% of customer interactions will be managed without a human by 2020. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

NobelBiz

SEPTEMBER 30, 2020

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

virtual call center 52

virtual call center Call Center Contact Center voip 52

NobelBiz

NOVEMBER 15, 2022

The way to tackle this issue is to create a contact center infrastructure that can simplify procedures and centralize data. Many call centers have a lot of different, complicated systems that are hard for agents to figure out, let alone keep their attention on what’s important: the customer. Why is it necessary?

Call Center 52

Call Center Contact center software Contact Center First call resolution 52