Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. It can help answer questions to simplify the onboarding process, get acquainted with your platform – and offer upsells and cross-sells when a customer is most likely to convert. .

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

ProProfs Blog

NOVEMBER 29, 2019

Live Chat Response Time/Wait Time Statistics. That’s because other support channels like social media platforms, call support, and emails increase the waiting time with which the customers aren’t that comfortable. . You can identify upsell and cross-sell opportunities when using a live chat on your website.

Wait times 135

Wait times Customer Support Transportation Sales 135

ProProfs Blog

MAY 9, 2019

The waiting time it takes for a customer to get a response is reduced to seconds. ProProfs Chat Receives Great User Experience & Rising Star Award of 2019 >> #3. The worst part is that negative word-of-mouth is more common and frequent than positive word-of-mouth reviews. Skyrocket your online sales.

Enterprise 125

Enterprise Upselling Customer Support Sales 125

airespring

JANUARY 26, 2016

Projections show that number climbing to 162 billion by 2019. Upsell promotions and incentives. Upselling is a great way to fill space. Place customers on hold for extended waiting times. The number of phone calls made from a mobile device to a business each year has increased steadily. But, it comes with risks.

Upselling 48

Upselling B2C Contact Center Wait times 48

8x8

DECEMBER 3, 2018

On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. Lenox made this discovery because they have robust contact center analytics that give real-time notification of trouble areas so issues can be immediately rectified. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Interactions

APRIL 16, 2020

IVAs have the scalability businesses need to handle any volume, at any time, without the stress of needing to quickly train new agents. They don’t just want immediate care without wait times, they want the opportunity to self-serve. And, they want your best agent, every single time they interact with your brand.

Self service 71

Self service Contact Center Upselling Interactive Voice Response 71

Fonolo

JUNE 9, 2014

Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? If we take the time to understand why our customers are calling, we may find that they may stand to wait a little longer to speak to someone.

Service level 96

Service level Call Center Abandon rate Metrics 96