Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. It can help answer questions to simplify the onboarding process, get acquainted with your platform – and offer upsells and cross-sells when a customer is most likely to convert. .

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

8x8

DECEMBER 3, 2018

On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. Lenox made this discovery because they have robust contact center analytics that give real-time notification of trouble areas so issues can be immediately rectified.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Fonolo

JUNE 9, 2014

Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? If we take the time to understand why our customers are calling, we may find that they may stand to wait a little longer to speak to someone.

Service level 96

Service level Call Center Abandon rate Metrics 96