Fonolo
NOVEMBER 29, 2018
No, it’s the top contact center trends to watch for in 2019. In this white paper , you’ll read about several significant subplots in 2019: Gamification in the Contact Center. Read on about these industry issues and trends so that you can power-up and defy the odds in 2019. Storyline: Gamification. It’s a bird!
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
DECEMBER 13, 2018
Managers can keep both morale and productivity high by incentivizing employees. The Top Contact Center Trends to Watch in 2019. What’s Inside: Gamification in the Contact Center. It is important for management to acknowledge this reality and find creative ways to recognize those working in customer service and call center roles.
TechSee
MARCH 7, 2019
With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification. Building a better VEA.
Calabrio
JUNE 17, 2019
In 2019, we are finally seeing this prediction come to fruition. Add Gamification. Studies have shown that implementing a gamification component to your KPI’s is a very effective way to motivate your employees to high levels of performance. Offer Work From Home Opportunities. Always remember: happy agents means happy customers!
Fonolo
FEBRUARY 14, 2019
The Top Contact Center Trends to Watch in 2019. What’s Inside: Gamification in the Contact Center. By hiring the right people and engaging agents in meaningful ways, contact centers can increase call center agent retention, reduce hiring and training costs, and improve call center profitability. Investing in Agents.
Vistio
FEBRUARY 1, 2022
Jenny has been recognized as a leader in the CX industry, including The ICMI Top 25 Thought Leaders and the 2019/2020 CloudCherry CX Influencer Champion award. What are some of the things that you have seen throughout your time as managing agents most effective for boosting the morale of the customer service agents? Absolutely you do.
Expert insights. Personalized for you.
73 
Let's personalize your content