Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It’s time to look at your customers as teammates rather than as opponents. And: It’s time for you to win.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Chatbots free up customer support staff to work more directly with consumers and provide more personalized services. Most customers expect immediate responses. Chatbots increase conversions.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Comm100

FEBRUARY 5, 2018

Complaints resolution center info. According to a survey of more than 75000 participants, going above and beyond had a lower impact on customer loyalty than actually solving problems. While I’m personally not a fan of vacuuming, my wife absolutely loves Dyson and their products. Training programs. Employee contracts, or.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41