Fonolo

JUNE 14, 2018

2018 is game time. In 2018, becoming a winning company with a devoted fan base is no easy feat. Put your hands firmly on the controls and press ‘Start’ on the top CX trends you need to be watching in 2018. It’s time to look at your customers as teammates rather than as opponents. And: It’s time for you to win.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

JivoChat

JUNE 9, 2021

Chatbots free up customer support staff to work more directly with consumers and provide more personalized services. In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Chatbots increase conversions. Chatbots reduce costs. Source: JivoChat.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Comm100

FEBRUARY 5, 2018

Complaints resolution center info. While I’m personally not a fan of vacuuming, my wife absolutely loves Dyson and their products. Free Download] Live Chat Benchmark Report 2018. An example of an internal knowledge base is an HR information system for employees. Topics might include: Payroll. Work schedules and shifts.

Complaint resolution 41

Complaint resolution Benchmark Self service Contact Center 41