2018 Complaint resolution Customer Support Personalization 
Fonolo
JUNE 14, 2018
2018 is game time. It’s time to look at your customers as teammates rather than as opponents. It’s time to reboot your customer experience game. Here is the reality: A poor (or even worse, unmemorable) customer experience (CX) has led to a resounding “Game Over” for many businesses in the last few years.
JivoChat
JUNE 9, 2021
Chatbot marketing can be an essential part of the customer journey and can even be the first step in a conversational marketing strategy. Chatbots free up customer support staff to work more directly with consumers and provide more personalized services. Chatbots increase conversions. Chatbots reduce costs.
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