Customer Experience in 2018: Trends and Statistics
Answer Dash
MAY 7, 2018
Current Businesses: Strengths and Struggles A Shift to Cloud and SaaS Solutions “Fifty-six percent of CIOs in Gartner's CIO survey indicate they are adopting cloud as either an option or as part of a "cloud first" approach, while 71% look to SaaS either first or as an option,” ( Gartner ). . The figure stands at 23%for B2B,” ( Forrester ).
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