2018 Analytics Benchmark Best practices 
Taylor Reach Group
MAY 24, 2018
With that, here are some of the events taking place in June 2018 (in chronological order) with direct links to each event: The 2018 Canadian Telecom Summit: June 4-6, Toronto, ON. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL.
NICE inContact
APRIL 30, 2019
It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.
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RapportBoost
FEBRUARY 10, 2019
A 2018 Forrester report states that email is still the most common channel for customer support. Here’s a list of five key differences between email and chat to inform the best practices that guide your organization’s customer support. Personalized responses are a live chat best practice. First Response Time.
CSM Practice
NOVEMBER 4, 2019
Their inquiries include the best approaches to: Operationalizing the customer journey. Acquiring analytics and data science skills for the CS team. In 2018, TSIA worked with 30 members to explore the low touch/digital strategy. Some of the questions asked in the survey were similar to the core TSIA benchmark.
Callminer
JULY 23, 2019
Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Check out some more information about agent performance from our vault here: Expert Tips & Best Practices for Effective Agent Feedback.
Fonolo
NOVEMBER 17, 2020
Contact Center Trends 2018. Here are trends for 2018 that are sure to shake up the industry. Companies have realized that the customer experience directly affects loyalty and, accordingly, the trend is expected to continue in and beyond 2018. Expect executives to put more pressure on tracking and measuring ROI in 2018.
AWS Machine Learning
AUGUST 16, 2023
This initiative led to improved model performances within the Travelers Data & Analytics space. Prepare the BigEarthNet-S2 dataset BigEarthNet-S2 is a benchmark archive that contains 590,325 multispectral images collected by the Sentinel-2 satellite. Jordan graduated from MIT with a Master’s in Business Analytics.
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