CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.
CSM Practice
JULY 6, 2020
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
FEBRUARY 22, 2023
I started browsing technical support roles on Craigslist and Indeed and eventually found a part-time ecommerce support role. The hours were 3 pm to midnight, and it included handling phone support, live chats, and email. They took the time to onboard me to the world of SaaS and technical / customer support.
Education Services Group
MAY 13, 2020
As the prominence of CS grew, and as more and more companies made the transition into the SaaS world, this role of trusted advisor emerged from these two very different sides of the business. A smaller, rapidly growing company is going to have a different environment than a well-established hardware brand just breaking into SaaS.
ClientSuccess
MAY 8, 2019
In May 2017, I joined the Icertis Customer Success (CS) Team as their first Customer Success Manager (CSM) and have just completed my second year. eBooks : Ultimate Guide to SaaS Customer Success Metrics. From : Himanshu Patel, Customer Success Manager. Company : Icertis. Location : Pune, India.
Netomi
FEBRUARY 28, 2022
It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. And its customers (students) have certainly found value in this online learning community – one student who now works at Facebook said that Udacity helped them “land a new technical role at my dream company. ”.
Netomi
JANUARY 5, 2022
His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards. Customer Service Leaders: Nate Brown.
Expert insights. Personalized for you.
71 
Let's personalize your content