360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? This means instead of having the “customer experience person,” they have full teams of specialized people. Soft Data is Perfectly OK. We’re now taming big data into impressive insights.

Banking 124

Banking Metrics Big data Consulting 124

Revation Systems

APRIL 23, 2018

Nearly all of us have felt the impact of digital transformation from the interactions in our day-to-day personal or professional lives — from interactive teller machines (ITMs) appearing at local community bank branches to virtual visit technology being deployed by doctors’ offices around the country. The Potential Risk.

Banking 59

Banking Healthcare Big data Technology 59

Aspect

DECEMBER 27, 2017

What happened in 2017, and what will 2018 bring? Most contact centers go through a formal RFP/tender process for new investments, and because chatbots got lots of mainstream media attention in both 2016 and 2017, budgets have indeed formed in 2017. The result will be more personalized and productive interactions.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

CSM Magazine

JULY 19, 2017

That’s the projected global online retail sales by 2020, and double the projected global online retail sales for 2017. Big Data to the rescue: Use your data of previous transactions. $4 trillion. Those are huge amounts of money in absolute terms as well as a large relative increase. The challenge of chargebacks.

Big data 49

Big data Accountability Banking Sales 49

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Here are some examples where members will expect personal and highly relevant interactions: -Financial advice from an expert when researching home loans, or investment planning. Making significant changes to an account.

Self service 40

Self service CRM Contact Center Analytics 40

Talkdesk

APRIL 21, 2017

We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! These customers have an eye on usability and their own convenience, but they’re also looking for companies that are proactively meeting their needs and distinguishing their personal preferences.

Contact Center 40

Contact Center Customer centricity Construction Technology 40

SmartKarrot

FEBRUARY 3, 2022

Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. It provides a variety of loans, including property-backed loans, personal loans, vehicle-backed loans, payroll loans, and salary advances.

SaaS 10

SaaS Real estate Construction Transportation 10