Infinity

DECEMBER 11, 2019

The banking industry is far from exempt from new consumer expectations. Banks and other financial institutions are having to adapt at a rapid pace. As a result, mobile banking and other technologies are driving a profound change in banking and the customer relationship. Banking & The Customer Relationship.

Banking 52

Banking Finance Analytics Accountability 52

Mindtouch

OCTOBER 19, 2017

Announcing the TOP 124 Salesforce Influencers of 2017 (both listical and digital asset provided below). 2017 Top 124. Alex Toussaint , VP Product Management – Einstein Analytics, Salesforce — @alextoussaint — [link]. CRM Systems Analyst, Instructure — @davinahanchuck — [link]. Davina Hanchuck , Sr. Misty Jones , Sr.

Consulting 91

Consulting Consulting Engineering CRM 91

Peter Lavers

DECEMBER 21, 2017

As 2017 draws to its close I’ve been taking a look at my blog, twitter and Linkedin activity over the year, and I’d like to share with you my three top choices in four different categories: Most blog engagement. Nedbank – I have walked the customer centricity journey with this great bank for over a decade.

B2C 138

B2C B2B Customer centricity Analytics 138

Callminer

APRIL 23, 2019

By removing all sensitive data without sacrificing the context of conversations, companies can get the full benefits of customer engagement and speech analytics solutions to boost customer service and agent performance while simultaneously maintaining compliance. Partners; Twitter: @ispartnersllc.

Best practices 159

Best practices Call Center Banking Contact Center 159

Callminer

FEBRUARY 23, 2021

In 2017, Microsoft uncovered most people contact a company using three separate channels.” Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” Omnichannel analytics will be used to unify and improve CX.

Call Center 376

Call Center Technology Banking Contact Center 376

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. The legacy call center system’s inability to integrate with Partner Colorado’s home-grown CRM system was as big of a problem as its limited functionality. Use journey analytics to drive better experiences. What are journey analytics?

Self service 40

Self service CRM Contact Center Analytics 40

DMG Consulting

APRIL 4, 2017

NICE works with many of the major banks worldwide, which have large and very large contact centers; these relationships will likely open up opportunities for inContact. I would like to receive the monthly DMG Newsletter. Comments This field is for validation purposes and should be left unchanged. By Donna Fluss.

Contact Center 59

Contact Center contact center solutions Enterprise Business Process Outsourcing 59