ShepHyken
MARCH 10, 2017
That’s why SuperOffice recently conducted the Customer Service Benchmark report – a comprehensive study, which examines how 500 companies of all sizes around the world respond to customer service requests. To respond quickly, make sure the correct department receives the customer request.
NICE inContact
AUGUST 2, 2016
Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. Have you ever called technical support just to get stuck in an endless loop, never getting through to a live person?
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RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
ChurnZero
JANUARY 26, 2021
From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Their CSM becomes a valuable source of benchmarking guidance around what good metrics and execution look like for your industry. . . Section 4: Key Activities & Milestones.
Netomi
JANUARY 5, 2022
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).
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