Top 3 Insights from the 2016 Global Contact Center Benchmarking Report
Calabrio
JUNE 9, 2016
At Calabrio, we like to stay ahead of the curve so we can meet our customers where they want to be tomorrow, instead of where they were yesterday. One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry.
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