CSM Magazine

JUNE 16, 2021

Gone are the days where high-quality customer experience (CX) was the exclusive purview of B2C. In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C.

Enterprise 52

Enterprise B2C B2B SaaS 52

ChurnZero

FEBRUARY 7, 2020

It’s bright with 100% chance of tremendous growth as SaaS continues to enjoy its moment in the sun. A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. These are the questions that can onset an existential career crisis. 6 in the U.S. #2 2 in Mexico. #6

SaaS 64

SaaS Transportation B2C Customer retention 64

JustCall

APRIL 13, 2020

” This will depend on whom you’re selling to (B2C to enterprise), and what you’re selling. Also, goal setting, scripting and a focus on relevant sales metrics is important. Track Relevant Sales KPIs and Metrics. Be transparent and provide open data so that reps can unleash the full potential of sales analytics.

Sales 98

Sales CRM Analytics Chatbots 98

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. 3 Ways to Elevate Customer Success in Your SaaS Business. McKinsey & Co.

SaaS 80

SaaS Education Customer retention Sales 80

Talkdesk

JUNE 1, 2016

This blog post is an Opentalk 2016 panel recap. JASON : I’ve invested in 21 SaaS companies. I’ve become a fan of looking at B2B products in the way you would look at B2C products; that is, measuring smaller metrics like time in app and daily active users. For more Opentalk content, check out Opentalk Full Coverage.

Customer centricity 40

Customer centricity Marketing B2C Benchmark 40