CSM Magazine

JUNE 16, 2021

Gone are the days where high-quality customer experience (CX) was the exclusive purview of B2C. In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C. Gal’s Bio.

Enterprise 52

Enterprise B2C B2B SaaS 52

Natalie Petouhof

JANUARY 5, 2016

So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. And perhaps by 2020 the big car makers will have fully autonomous vehicles ready to go. So in short, CES 2016 is about everything that can be connected will be connected. But will all that data help?

Big data 40

Big data B2C B2B Technology 40

C3Centricity

AUGUST 17, 2020

Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. CEI Survey. Bain & Co. Source ).

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

C3Centricity

DECEMBER 3, 2018

By 2020, customer experience will overtake price and product as the key brand differentiator. Source: Customers 2020 Report). According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. (Source: CEI Survey). Source: Bain & Co).

Big data 59

Big data Marketing B2C CRM 59

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. However, in 2016 Forrester has already reported that. Teresa Cottam. Self-service. In 2011 Gartner predicted that.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64