Vcaretec
JUNE 6, 2022
It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by more than 10 fold. Clients met all of their customer care goals, even on the busiest shopping days of the year.
Eptica
SEPTEMBER 10, 2015
Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. To find out, the Eptica Multichannel Customer Experience Study evaluated their performance at answering routine questions over email , Twitter , chat, and on their websites.
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Eptica
SEPTEMBER 30, 2015
Date: Wednesday, September 30, 2015 The widening UK customer experience gap. Published on: September 30, 2015. Given this importance of customer experience, the recent KPMG Nunwood 2015 UK Customer Experience Excellence Centre report , paints a worrying picture for British organizations. Share this page on: Tweet.
Eptica
AUGUST 26, 2015
Date: Wednesday, August 26, 2015 Why APAC consumers are the most demanding in the world. Published on: August 26, 2015. This is especially true in Asia-Pacific, with customers demanding better and faster service , across more and more channels, than ever before. Just 50% of Spanish consumers and 68% of Germans said the same.
Eptica
OCTOBER 21, 2015
Date: Wednesday, October 21, 2015 3 ways of reducing customer query volumes. Published on: October 21, 2015. This means they don’t need to pick up the phone, send an email or use social media to make contact so it improves service levels and efficiency at the same time. Share this page on: Tweet.
Eptica
FEBRUARY 5, 2016
Author: Neil Cox In 2015 the US Census Bureau reported that Millennials outnumbered Baby Boomers for the first time , meaning they now make up a quarter of the population. Keep improving service levels Millennials continually expect more – and that includes the service and experience they receive.
Eptica
SEPTEMBER 28, 2015
Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. Author: Pauline Ashenden In the past contact centers were often viewed as a cost cente r, meaning that the primary goal of companies was to run them as efficiently as possible while still responding to customers competently.
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