Global Response

OCTOBER 2, 2023

Online reputation management, or ORM, not only impacts how connected customers feel to your brand, but has wide-ranging impact on customer loyalty, overall sales, brand authority and more. For example: 60% of US consumers said they’d stop doing business with a company they saw as untrustworthy.

Call Center 62

Call Center Management Airlines outsourcing 62

Comm100

MAY 13, 2016

For example, if your demanding customer asks you to hurry up with a response, tell them you will have to transfer them to a specialist that can expedite the process (or that you will have to review their transaction history). Then give her examples of what other customers have chosen based off of their own specific needs.

Self service 42

Self service Surveys Customer Service Feedback 42

Toister Performance Solutions

JANUARY 9, 2018

A 2015 report from Workfront revealed that meetings are a huge time waster reported by employees in large companies, with 57 percent saying unproductive meetings were the biggest drain on their time. This works by aligning what's taught in training with feedback from the manager and the employee's actual work.

Advertising 28

Advertising Personalization Contact Center Surveys 28

Jive

SEPTEMBER 9, 2018

The barriers between management and field work crews need to be removed to ensure effective communication. Many times, management and field workers don’t have a clear understanding of precisely what job the other is doing. For many positions, specific, measurable, time-bound goals aren’t written out clearly by the management.

Construction 50

Construction voip Morale Feedback 50