Fonolo
NOVEMBER 17, 2020
Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.
Fonolo
JUNE 27, 2019
Optimize your Self-Service Channels. Digital-savvy customers don’t want to waste time and energy calling agents when their answers can just as easily be found using self-service. Optimize Your Self-Service Channels. Get the full tip sheet here !). Offer a Call-Back. What’s Inside: . DOWNLOAD NOW! .
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NICE inContact
JANUARY 26, 2016
For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools. This article was originally published December 29, 2015 on ICMI.
Talkdesk
MARCH 24, 2021
Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.
The Northridge Group
MAY 2, 2023
ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. from OpenAI.
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