CSM Magazine
DECEMBER 10, 2015
Intelecom has over 17 years’ experience of providing cloud contact centre solutions. The company was recently named as a Challenger in the Gartner 2015 Magic Quadrant for Contact Centre as a Service, Western Europe. This provides a strong audit trail from beginning to end.
West
APRIL 5, 2017
Recognizing the major role the contact center plays in a company’s customer experience and bottom line, West designed its contact center offering with the intent to connect interactions across multiple channels, boost agent productivity, increase connection rates and build long-term brand advocates.
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Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. 2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Call Center Trends 2015. Video Support.
Joe Rawlinson
JANUARY 27, 2016
If you took the early Betty Crocker commercials of the 1950s and compared them to advertising in 2015, the differences would be night and day. But these four emotions and strategies are key ways to engage new customers in 2016. Sentimental Marketing. Ads back then didn’t tell a story, they just put the product in the spotlight.
NICE inContact
FEBRUARY 23, 2016
Launched in September 2015, MAX is a dynamic and context-sensitive interface which improves the agent experience with streamlined handling of contact center interactions, across all channels. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.
NICE inContact
JANUARY 26, 2016
For this reason, Verizon Enterprise Solutions , a recognized leader in contact center solutions and global telecommunications, has teamed with inContact , a leading provider of cloud contact center software and agent optimization tools. This article was originally published December 29, 2015 on ICMI.
Talkdesk
MARCH 24, 2021
Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.
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