Talkdesk

FEBRUARY 11, 2015

Is your customer-centric team actively working on providing better customer service in 2015 ? Below are the top six customer service trends for 2015 according to Forrester : 1. According to Forrester, emerging customer support channels such as mobile and web self-service and video chat will gain momentum in 2015.

Customer Service 66

Customer Service Customer centricity Analytics call center software 66

Hodusoft

OCTOBER 1, 2022

Besides, the company offers advanced analytics solutions to drive insights from data to enhance engagement with customers and employees. HoduBlast – A Voice, SMS, & WhatsApp Broadcasting Software. HoduConf – An Audio Conferencing Software. About HoduSoft.

Contact center software 52

Contact center software Marketing voip Contact Center 52

Talkdesk

MAY 7, 2015

What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. In fact, in 2015, 1.3 This trend has inevitably affected call center infrastructure as well. Make Call Control Functional. Invest in UC Tools.

Call Center 40

Call Center Interactive Voice Response call center software Analytics 40

airespring

FEBRUARY 29, 2016

Below are a range of statistics from a benchmark report by Dimension Data, showcasing the numbers that defined the contact center industry in 2015. With 2016 already under way, use these numbers to measure where you sit on the contact center curve. 40% of contact centers “have no tools to analyze data.”.

Contact Center 74

Contact Center First call resolution Contact center software Benchmark 74

Hodusoft

MARCH 22, 2024

Ineffective call management: The strong call management features of HoduSoft’s CX solutions can optimize call handling processes and enhance productivity.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

JustCall

APRIL 12, 2023

Conversation Intelligence Software has gained momentum over the years, and the first tool that comes to mind is Gong. Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52

Tenfold - Contact Center Blog

JULY 9, 2018

A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI. By deploying reliable call center analytics software, performance-based results can be accurately measured. This is then divided by the total number of calls.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78