Eptica

SEPTEMBER 3, 2015

Date: Thursday, September 3, 2015 Meeting the customer service needs of APAC millennials. Published on: September 03, 2015. This is particularly true in Asia Pacific – by 2020 the region will be home to 60% of the world’s millennial population. Firstly, it is worth analyzing the core values they hold.

Multichannel 59

Multichannel Customer Service Morale Self service 59

Comm100

NOVEMBER 13, 2022

Meet your customers’ CX expectations with Comm100 Omnichannel – the AI-powered, secure omnichannel customer engagement platform. Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Find out more.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90

CSM Magazine

FEBRUARY 17, 2021

The addition of Elevio’s knowledge platform makes it easier for agents using Dixa, and their customers to access the right customer support guides and content based on their specific query, ensuring agents can spend time delivering a more meaningful customer experience when it really matters.

Customer Support 52

Customer Support Multichannel Best practices Marketing 52

Kayako

JANUARY 5, 2017

In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Omni-channel strategy creates a single view of the customer.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. So, I think those were the fundamental… The pinnacle of the pain was around about 2010 to 2015, that was at its worst.

Contact Center 52

Contact Center Consulting Consulting Call Center 52

Eptica

NOVEMBER 6, 2015

Date: Friday, November 6, 2015 5 key customer service skills – and how technology can help improve them. Published on: November 06, 2015. Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Share this page on: Tweet.

Technology 76

Technology Customer Service Multichannel Self service 76

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Donna Peeples , Customer Experience Strategist. Bruce Temkin , a customer experience transformist.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64