Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
When the customer requires a more in-depth, more technical experience, video chat is a quick and affordable way for agents to assist them. 5) Social Media is Synonymous With Customer Support. A study by NewVoice says 59% of 25-34-year-olds share poor customer experiences online. Call Center Trends 2014.
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