CSM Magazine

FEBRUARY 9, 2021

Property companies will continue to focus on customer service as a differentiator. . takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants. . Encourage self-service guided advice – at EBI.AI Established in 2014, EBI.AI

Self service 59

Self service Marketing Automotive Transportation 59

Fonolo

NOVEMBER 17, 2020

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. That includes our experience as customers. Consumers feel isolated as it is. AI is here to stay.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. Established in 2014, EBI.AI They are super-smart – and this comes down to machine learning.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

JANUARY 12, 2021

Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service. Established in 2014, EBI.AI

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

Natalie Petouhof

JULY 16, 2015

Tweet How many of you have waited for the “cable guy” or “phone person” or experienced customer service that just wasn’t close to being the experience you wish the brands you do business with would provide? One way to show they care is by providing better customer care.

Analytics 63

Analytics Customer Service CRM Self service 63

COPC

SEPTEMBER 3, 2019

Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. “… the technology revolution (e.g., re-establishment of industry standards.”.

industry standards 40

industry standards Enterprise Technology Self service 40

CSM Magazine

OCTOBER 6, 2020

To benefit from the delicate balance between AI and consumer trust it is necessary to create an effective data-driven strategy followed by a plan to use the latest conversational AI solutions for customer service. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1.

Automotive 52

Automotive Transportation Healthcare Big data 52