2014 Banking Big data Feedback 
Customer Interactions
JANUARY 30, 2014
Security technology is moving into the spotlight in 2014, and this goes well beyond its capabilities in the control room. In 2014 I believe we’ll begin to witness the next wave of PSIM adoption, especially within higher education and banking organizations. Big Data and physical security – where hype meets reality.
CSM Magazine
JULY 16, 2020
AI tools can match customers with the most qualified available agents to handle their queries or, when applied over large data sets, provide analysis of general customer sentiment over time. Maximise machine learning to add feedback functionality to insurance bots. Established in 2014, EBI.AI Don’t rush in! About the Author.
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CSM Magazine
OCTOBER 6, 2020
Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. Established in 2014, EBI.AI Therefore, ethical AI is an opportunity not to be missed. About the Author. Henry Jinman is Commercial Director of EBI.AI.
CSM Magazine
FEBRUARY 27, 2020
Royal Bank of Scotland manages 17 million customers but managed to raise its Net Promotor Score by 18 points unanimously after deploying AI while US telecommunications giant Sprint achieved a 14% increase in customer retention in just six months, simultaneously overcoming an industry-high in turnover rates. About the Author.
ProProfs Blog
JANUARY 30, 2020
Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers. According to this customer engagement statistic, correct engagement strategies in the retail banking sector can also result in an increase in annual revenue. Source: Gallup ) Tweet this.
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