CustomerSuccessBox

JUNE 8, 2022

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Q: Please introduce yourself.

Management 52

Management Upselling Accountability Metrics 52

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. Account updates. Time management skills. Analyze survey responses, monitor your social media accounts, and listen to call recordings to learn what’s really important to them. Customer service covers an array of services including: . Delivery & status.

Call Center 126

Call Center Best practices call center software CRM 126

ChurnZero

OCTOBER 30, 2020

One of the big challenges we see is that the initial users are happy but six months later some person comes on the account. Abel says he first met Zoom CEO and Founder Eric Yuan in 2014 when they were both in Emergence portfolio. “In Will the Customer Success and Sales roles converge, especially for large enterprise accounts?”. “To

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Callminer

JANUARY 18, 2021

Read on to learn how your international contact centre can approach agent management optimisation, procedural improvements and more. Agent Management Tips for International Call Centres. “Hiring is only a very small part of successful call center management. Prioritise training new agents.

Best practices 226

Best practices Call Center Contact Center Scripts 226

CrazyCall

APRIL 9, 2019

Before joining Salesforce she spent decades in various sales and leadership positions, managing both start-up and Fortune 500 sales organizations, including Gartner. In 2014 Tiffani Bova was recognized as one of the most Powerful and Influential Women in California by the National Diversity Council. Really unique experience!

Sales 133

Sales Consulting Consulting Coaching 133

Comm100

NOVEMBER 23, 2020

Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. Once a new ticket is created, it can easily be tagged, sorted, and distributed to the right agent at the right time. Freshdesk users have reported other issues with ticket management in 2020.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52