aircall

JUNE 28, 2022

If we look at the famous Bessemer benchmark “From $1M to $100M” ; it took us exactly six years from $1M ARR to $100M like Wix, Zapier and a few others did! . 2014: The MVP. In 2014, we had an MVP: an easy-to-use phone system to get numbers all over the world and share calls across a team with collaborative features. The Takeoff.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Encourage agents to cheer up callers with more flexible scripting.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Netomi

JANUARY 5, 2022

COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. His newest book, Inside Your Customer’s Imagination, will be released in September 2020. . Barry Dalton. Bell (@ChipRBell).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98