Outsource Consultants
MAY 8, 2024
History of Outsourcing in Colombia: A Rising Star Colombia has a surprisingly long history as a player in the outsourcing game. companies looking to outsource. This early wave put Colombia on the map for outsourcing. This recognition reignited interest in the country’s outsourcing capabilities.
Kayako
OCTOBER 13, 2016
In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation.
Netomi
JANUARY 5, 2022
Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. ” By 2013, her book eBay For Dummies was one of the best sellers on the topic. Customer Service Leaders: Nate Brown.
Pointillist
AUGUST 18, 2021
So a great example of that is if you were to change the way a customer gets support, technical support, let’s say, and you’re able to improve their satisfaction and improve their net promoter score. ” Now, he was a man ahead of his time, because this was 2013, ’14. But he’s absolutely right.
Expert insights. Personalized for you.
67 
Let's personalize your content