Noble Systems
APRIL 8, 2020
Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Advanced Analytics. Workforce Engagement ( WEM).
NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. What is surprising is the number of companies that I work with that are only routing voice interactions via their contact center solution. Apple Chat or WhatsApp).
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Talkdesk
JANUARY 22, 2020
Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. Want to know more?
NobelBiz
MAY 25, 2023
Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new. billion in 2022 to USD 19.7
Vcaretec
JUNE 6, 2022
Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). Connect: @GuyKawasaki Peter Lavers Bio: Peter is a customer management and experience expert @WCL.
Noble Systems
MARCH 11, 2019
This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Here are the top five advantages of moving contact centers to the cloud. Financial Flexibility.
Avaya
NOVEMBER 9, 2016
For IT managers in one of the United States’ major railroads—an industry that has grown to $68 billion in annual revenue —keeping up with the latest technology poses the greatest challenge. According to a 2013 Ponemon Institute study , the average total cost per data center outage is more than $625,000. True Cost of an Outage.
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