2013 Consulting Customer emotions Metrics 
Beyond Philosophy
AUGUST 15, 2019
Is it to reward people who interact with customers? The Types of Data for Your Metrics. Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll.
aircall
JUNE 30, 2021
In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Many look to the company for ways to improve customer retention. Besides tracking your staff’s performance, this also allows you to monitor customer satisfaction levels (and find ways to improve both).
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