Certified Languages International

OCTOBER 10, 2023

10, 2023) — Certified Languages International (CLI), a leader in the remote interpretation and language services industry, announces the rollout of MERFi , a proprietary video remote interpreting (VRI) platform, effectively migrating its existing clientele from a third-party VRI service in use since 2013. And in the U.S.,

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call center solutions Banking Education Call Center 52

Talkdesk

AUGUST 8, 2019

Founded in 2013, Lineten brings together the best delivery companies and POS integrations shaping the future of the e-commerce industry. They believe that e-commerce companies should deliver the best value to their customers, instead of investing too many resources outside the companies’ unique selling proposition.

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Call Experts

SEPTEMBER 8, 2023

For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service. What You Need to Know.

Answering services 52

Answering services Healthcare Call Center Education 52

Callminer

AUGUST 1, 2017

“One of the most important aspects of a call center is that phone traffic flows correctly…”. Nothing slows down the efficiency of a call center more than poor call traffic distribution. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people.

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Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out.

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Call Center Customer Service Scripts Multi-channel support 52

Babelforce

SEPTEMBER 3, 2020

There is also a third kind of call center called a ‘blended’ contact center. These make and receive calls as required. Key metrics for inbound call centers. Metrics for inbound call centers generally focus on the cost to the business. Three skills the best inbound call centers have.

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TechSee

DECEMBER 5, 2017

To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

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