Avaya

OCTOBER 19, 2016

This is what ultimately led to Target’s massive data breach in 2013. The post An Exploration of End-to-End Network Segmentation Part III: Automatic Elasticity appeared first on Avaya Connected Blog. The use cases for automatic elasticity are infinite and truly game-changing for businesses today. In the End.

industry standards 77

industry standards Personalization 77

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. She writes for the blog of Dialer360.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

SEPTEMBER 27, 2018

Alan Quayle, industry observer and friend-of-the-blog, tweeted about the Vonage move, saying it “shows its hard to resell CCaaS UCaaS CPaaS” and “Increasingly [you] need to own the tech for margin.” This announcement from 2013 only addresses NVM using Twilio for inbound/outbound routing, but things may have evolved since then.

Call Center 76

Call Center voip CRM industry standards 76

AWS Machine Learning

NOVEMBER 22, 2023

AIM342 (LVL 300) | Advancing responsible AI: Assessing and mitigating risk Wednesday November 29 | 4:30 PM – 5:30 PM (PST) Risk assessment is an essential part of developing AI solutions responsibly, especially with emerging industry standards and laws regarding AI risk, such as ISO 42001 and the EU AI Act.

Engineering 112

Engineering Best practices APIs Government 112

Jive

APRIL 3, 2019

Established in 2013, TrustRadius has become the most trusted site for B2B software reviews. Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. Love our product? We’d love to hear from you!

voip 52

voip B2B Call flow industry standards 52