2013, Blog, industry standards and Service level

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). She writes for the blog of Dialer360. Nabahat Shanza.

Contact Center

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Vonage Acquires NewVoiceMedia – What Does It Mean?

Fonolo

SEPTEMBER 27, 2018

Alan Quayle, industry observer and friend-of-the-blog, tweeted about the Vonage move, saying it “shows its hard to resell CCaaS UCaaS CPaaS” and “Increasingly [you] need to own the tech for margin.” This announcement from 2013 only addresses NVM using Twilio for inbound/outbound routing, but things may have evolved since then.

Call Center

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Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Vonage Acquires NewVoiceMedia – What Does It Mean?

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