Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Increasing context.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

aircall

JUNE 28, 2022

Often, entrepreneur ideas are born out of personal stories and anecdotes. They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. We start 2016 with money in the bank and a huge momentum. Aircall’s Startup Journey.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Founded in: 2013.

SaaS 10

SaaS Real estate Construction Transportation 10

CrazyCall

APRIL 9, 2019

Personal website. Personal website. Personal website. After Xerox she’s worked with new companies, new markets and new products, but that first experience played a huge factor in her personal success. If the sales process does get stalled out, the only person who loses is you. ”. Tiffani Bova. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

FEBRUARY 28, 2022

I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. A highly personalized digital service, the company has been dubbed the “Netflix of telco.”. “I

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64