Beyond Philosophy
FEBRUARY 25, 2016
Trust creates, what my colleague Colin Shaw calls, an emotional bank account. At Target, though, trust was broken with data breaches affecting 110 million customers (40 million accounts, and the theft of 70 million more customer records), whose bank security has been significantly impaired, with massive withdrawals.
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
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PeopleMetrics
APRIL 28, 2015
This was the terrifyingly binary challenge Joe Sullivan , CEO of Market Insights delivered to a group of banking execs last Friday at the N.J. Joe shared some statistics that would make less-intrepid bank executives contemplate a career change. So, how do you evolve in an ever changing banking world?
ShepHyken
JUNE 28, 2019
Yet bank employees did not disappear with the advent of the ATM. The World Bank finds in its 2019 examination of the workforce that while technology is indeed changing how people work, it’s also creating new opportunities. Technology replacing humans. That’s what we all fear. And yet, a net gain in human jobs is also expected.
Beyond Philosophy
JUNE 29, 2015
My colleagues and I have been observing how Target’s data breaches, which have impacted over 100 million shoppers during the 2013 holiday shopping season, resulted in a draining of the emotional bank account of customer trust. And, personalization truly optimizes the overall customer experience, perhaps its most important benefit.
Beyond Philosophy
JANUARY 26, 2015
Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action. Anything else gets my personal VETO. If you enjoyed this post, you might be interested in the following blogs: The Draining of Target’s Emotional Bank Account. 4 Ways to Gain Customers’ Trust in Data Security.
Comm100
SEPTEMBER 28, 2021
The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. This has allowed agents to maintain individual personality in their responses while reducing the need to send repetitive messages to common queries.
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