Beyond Philosophy

JANUARY 26, 2015

Immediate notification that includes next steps for Customers is the standard protocol for Customer-centric companies in the event of a data breach. Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action. 4 Ways to Gain Customers’ Trust in Data Security.

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Beyond Philosophy

JUNE 29, 2015

That opportunity has been available for companies which have experienced negative press and impaired customer perception, such as Toyota, JetBlue, and FedEx. And, personalization truly optimizes the overall customer experience, perhaps its most important benefit.

Wireless 257

Wireless Banking Enterprise Accountability 257

Beyond Philosophy

JUNE 11, 2015

They should want this because study after study shows the financial rewards of having loyal customers. Some companies reach this goal through superior value delivery, built on quality products and services and positive, consistent customer experiences. Trader Joe’s does not have a customer loyalty program.

Airlines 274

Airlines Customer centricity Multichannel Sales 274