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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Call Center Software Vendors and CDP Integration.

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Top Three Myths of Hiring Remote Contact Center Agents

NICE inContact

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ).

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5 Reasons Why Call Centers Must Be Mobile Friendly

Win the Customer

Mobile technology just makes things easier, and that goes for call centers as well. It only stands to reason that your call center software should also be mobile-friendly. Phone technology has changed, and call centers either need to change with it or become completely irrelevant.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. She writes for the blog of Dialer360.

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6 Key Factors to Improve Customer Retention

aircall

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. He pitched his idea for a video doorbell, called Ring, and investors promptly rejected him. Especially in accounts-based service departments, a client can come to rely on a particular contact person.

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Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

Fenero

It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). To find out the answer to that question, I set out to get an idea, objectively, of just how good Amazon Connect was (or wasn’t) and signed up for an account.

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Top 8 CloudCall Alternatives & Competitors in 2023

JustCall

Additionally, intuitive software also: Reduces the need for training Allows businesses to adapt quickly to the new software Top 8 Alternatives to CloudCall – Choose the Best Call Center Software for Your Business Here are the top 8 alternatives to CloudCall: JustCall Aircall RingCentral MVP GoToConnect Ringover Phone.com Revenue.io

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