Fonolo

NOVEMBER 17, 2020

While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Seven hundred twenty-two million smartphones were shipped in 2012, bringing the worldwide installed base to 1 billion. Call Center Trends 2012.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

JustCall

AUGUST 22, 2022

Finance, transportation, and manufacturing are the key sectors in area code 913, and the Federal Bureau of Prisons, General Motors Assembly Plant, and Associated Wholesale Grocers, to name just a few, are the economy’s core enterprises. An enterprise becomes strong with both a global footprint and a strong local presence.

voip 52

voip Transportation Finance Enterprise 52

Callminer

AUGUST 1, 2017

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Taylor Reach Group

MAY 11, 2018

Can it meet the channel requirements of inbound, outbound, email, chat, IVR etc.? Is it deployed across the enterprise or are there separate CRM or similar systems in each Center? Do you have an Interactive Voice Response (IVR) system? This post was published in 2012 and updated in 2018.

Call Center 104

Call Center Interactive Voice Response Real estate Contact Center 104

Vistio

SEPTEMBER 20, 2021

I started as an enterprise telecom sales rep and worked for AT&T, and then CenturyLink, which is now Lumen. So as I went to Avant in 2012, we really saw… It was the early days of cloud. Yeah, so the journey of my career before being an entrepreneur was in sales. They’re both great products.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

Taylor Reach Group

JUNE 11, 2018

Voice: Gartner predicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human. More than 60% of problem resolution involves a Contact Center interaction with a live agent. (Call Centre Helper). Frustrations in the Voice Channel: . Forrester).

Contact Center 50

Contact Center Self service Scripts Call Center 50