2012 Consulting Customer Service Multichannel 
Sykes
MARCH 5, 2019
While traditional contact centers continued to score well in terms of execution, this year’s report noted a significant difference in the results for the innovation categories, with information technology (IT) service providers and consultancies leading the pack. Its Americas and EMEA regions primarily provide customer?engagement
Livepro
JULY 17, 2018
The team also accredited with; AusContact, Victorian Contact Centre of the Year 2012, 13 & 16. In many of his roles, Paul’s primary focus has been to substantially improve business revenue and profits through a passion of providing improved customer service through ‘real’ innovation. Lyn Trewenack – Director at BBB Advisory.
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CSM Magazine
DECEMBER 8, 2015
Training and retaining good staff, and understanding, setting and managing customer expectations are among the top challenges facing customer service professionals according to a survey by ASQ, a leading authority on quality. Twenty-nine percent surveyed this year said managing customer expectations was their No.
Sykes
MARCH 18, 2019
He’s held leadership positions within consulting and BPO industries and has led innovation initiatives across our industry. The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. It delivers cost?effective
RichCall
SEPTEMBER 13, 2017
With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX.
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