Balto

OCTOBER 31, 2022

“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Do you need to introduce more 1-on-1 coaching? Healthcare. Industry Breakdown of Respondents.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Balto

JUNE 23, 2022

This presents pain points for managers and agents alike as companies have to pay for enforcement tools, perform ongoing training, and coach agents on a tool that may not lend itself to optimal results in terms of agent satisfaction and retention. This means that managers are spending more time preparing for less effective coaching sessions.

Scripts 52

Scripts Coaching Contact Center Surveys 52

SmartKarrot

JANUARY 20, 2022

These fast-growing SaaS companies are developing technology to alter how the business, energy, healthcare, and transportation sectors operate. Checkout.com was founded in 2012. Sales managers can use Refract’s AI-powered web-based sales coaching platform to pinpoint exactly what contributes to sales success. TransferWise.

SaaS 10

SaaS Advertising B2B Transportation 10

Comm100

MAY 1, 2018

Born roughly from the late 1990’s or early 2000’s to 2012, early Gen Zers are often lumped in with Millennials because of the fuzzy nature of this generation’s start date. Offer financial stability, a strong retirement package, and good healthcare benefits to attract Baby Boomers to your team. million have Snapchat accounts.

Management 41

Management Education Surveys Government 41